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FAQ'S

Where are you located? Can I pick up my order?
Our printing and framing warehouse is located in Cheltenham, Victoria. We can organise pick up on request. Please email customercare@domgaucidesigns.com.au with your order number.

 

How come my order isn’t sent out the next day?

All of our prints are made to order. This is to ensure that they are of the highest quality possible. We do not want to leave our paper prints exposed to warehouse environments (dust, fingers etc) as this can cause damage to the product. Frameless prints are generally sent out between 1 - 3 business days. Framed prints can between 5 - 10 business days depending on how many orders we have that month. Please email customercare@domgaucidesigns.com.au with your order number if you have a certain date you need the artwork by.

 

Do you ship internationally?

Currently we are not shipping internationally due to COVID. We are having issues with items being stuck at customs. Generally, we can ship internationally on a quote basis.

 

Why is there such a price jump between framed A4 and A3 prints?

Our framed A3 prints and above are professionally framed by specialists. Our A4 frames still made in house, but are done by our warehouse staff with pre-made frames. DG DESIGNS believes in quality over quantity. We employ professional framers for these artworks, as well as use the best materials sourced locally in Melbourne. Please choose carefully as we do not offer refunds.

 

What are the overall dimensions for each product?

Frameless: A4 = 21x29cm. A3 = 29x42cm. 60x90= 60x90cm. 80x110 = 80x110cm.

Framed: A4 = 30x39cm. A3 = 42x54cm. 60x90 = 103x73cm. 80x110 = 123x93cm.

 

Where can I find my tracking number?

When dispatched, you should receive a tracking number with our courier partner Sendle. Please email customer care for any tracking issues. customercare@domgaucidesigns.com.au

 

I can’t find where to choose the frame colour or size. How do I change this on the product option?

Please select the dropdown menu “Frameless” to find all frame colour options. The same applies to size. Click on “A4” to find the different sizes available.

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